How I work, demonstrated.
Three product stories. The context, the challenge, the approach, the numbers. Not what someone says they can do. What happened.
A payment system losing transactions every day
Customers were losing money — double charges, failed payments, missing refunds. 44 open issues and pressure to fix everything at once. I found the 4 that actually mattered, resolved them in 6 weeks, and brought the system to 99%+ uptime. Without rewriting a line of code.
99%+
SUCCESS RATE →
→Cashless from zero: three providers, an "unsolvable" problem, and a product to park
How do you let customers pay without cash at entertainment centers? Three competing providers, one product strategy needed. The obvious choice looked best on paper. Real testing with real constraints told a different story.
5 mo
ZERO TO LIVE DEMO →
→Full metrics available upon production launch — pilot data currently being collected
380+ integrations, and most users never finished setting one up
Thousands of businesses wanted to connect their advertising data to their CRM automatically. But most gave up during setup — the process was too complex. The fix wasn't more features. It was fewer. Setup time dropped 35%, adoption jumped 9%.
-35%
SETUP TIME →
→These cases tell the how. For the who, there's the about page. If you want to talk, write me.